Network Quality and Assurance Managers face numerous challenges due to the complex and dynamic nature of network management.  Some challenges are industry-specific, and some are country-specific but there is a degree of commonality that allows for sharing best practices in network design and infrastructure, operating practices and management, and network improvement initiatives – formulation and execution.

When we say global networks, we’re referring to some of the most complex and demanding sales and after-sales networks that span countries and continents. Before being in the privileged position of helping customers like AGCO Corporation, Bentley Motors, Jaguar Land Rover, General Motors, PTx Trimble and others undertake this herculean challenge, we first conceptualised the primary challenge. How do you manage a worldwide network in a way that affords the desired global oversight and management whilst simultaneously providing country networks with the necessary flexibility and control at a local level? The short answer is it isn’t easy.

During our discussions with Network Managers on where and how compliance management should become more operationally efficient and effective – specifically in larger retail and after-sales networks – we discovered there’s more than one challenge vexing our target audience. 

In most networks we support ­– global, regional, or national – we typically find a small percentage of outlets far outperforming their counterparts. Their Return on Sales is sustained at a higher level for longer. Some situational factors, of course, are at play, like location and product access. Still, higher-performing outlets often fall outside the “fortunate circumstances” group and instead focus on developing and fine-tuning operating excellence as a sustainable way to improve RoS over time.

Improving the Return on Sales (ROS) in a single network outlet involves focusing on key factors that drive profitability and efficiency. Favourable circumstantial factors play their part, but they consistently fail to explain the whole story when they are outperformed by the less circumstantially fortunate. Here are the three most important factors in driving RoS.

In January 2024, we set a new record of 16,000 self-assessments and audits performed in MONITRR within 30 days. A few months later, we have now surpassed 33,000.

The leading precision agriculture organisation has chosen MONITRR’s network excellence and KPI programs to support its global network of retailers. The decision underscores the global impact of MONITRR and its industry-leading functionality in connecting and supporting a vast network.

Determining whether business strategy development or implementation is more important can be complex, as both are crucial to an organisation's success. However, understanding the nuances of each can provide insight into their relative importance and co-dependence.

OUTSORC are pleased to announce that Al Ghandi Auto has decided to extend its use of MONITRR across its dealers.

OUTSORC has agreed on a strategic partnership with AMENA, the independent Automotive Association for the Middle East and North Africa. This follows a period of successfully working closely together in the fast-growing Middle East automotive aftermarket.

Following an extensive review, Jaguar Land Rover North America will launch MONITRR across North America on April 1st to support its highly acclaimed authorised collision network – one of the largest aftermarkets for prestige brands.

OUTSORC is pleased to confirm that MONITRR - its leading global network management and performance improvement platform - will shortly enhance the customer user experience with an AI-generated Avatar.