Customer Experience Improvement Made Easy
MONITRR empowers our clients to capture and act on customer experience insights that improve brand and network customer loyalty.
When you build a great customer experience, customers tell their friends and colleagues. Word of mouth is powerful. And so, paradoxically, customers who are just satisfied or unhappy with your network customer experience present a rich source of learning.
There’s a big difference between a satisfied customer and a loyal customer: the latter buys more products, more often, in greater quantity and promotes your brand free of charge. We believe this is great marketing and that the customer’s perception of your network is your business reality.
MONITRR’s Net Promoter Score module is a powerful marketing tool for your brand and network. MONITRR enables our clients to set up campaigns easily and quickly and manage global, national or local campaigns simultaneously with high customer participation levels.
MONITRR’s Net Promoter Score module is about helping networks become better at delighting customers so that they promote the brand and products to others.
Our customers can:
Deliver NPS campaigns to customers in a branded way.
Create a single centrally managed NPS campaign or enable network outlets to manage a local campaign, in any language.
Manage multiple NPS campaigns simultaneously in different parts of the network.
Enable customers to participate via email or SMS anywhere in the world, in any language.
Utilise the latest Microsoft Azure Artificial Intelligence to analyse customer sentiment, keywords and phrases and translate customer verbatim into any language.
Track NPS campaign participation and performance league table in real-time.
Visualise the NPS campaign results visually via performance dashboards.
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KPI’s
Monitoring performance and improvement across your network using Key Performance Indicators.
Excellence Programmes
Improving the performance of your network through excellence and best practices.
More MONITRR Support Services
Network Compliance
Managing minimum standards compliance across your network.